Service terms

These terms explain how we arrange and carry out cleaning. An enquiry is not a confirmed booking.

Quotes and bookings

Window cleaning starts from £15. We agree the total price, scope, access and frequency with you before work begins. Conservatories are quoted separately. Extra work requires your agreement.

What's included

The agreed exterior window clean includes frames, sills and your front door. Ground-floor sills are also wiped with a cloth. Glass is rinsed with pure water and left to dry naturally. Conservatory areas, including whether any roof cleaning is included, must be agreed in your quote.

Access and visits

Please close windows and provide the access agreed for the visit. Let us know about damaged glass, loose fittings or other concerns beforehand. If access or weather makes cleaning unsafe, we will discuss rearranging the visit.

Payment

A payment card is left after completion. Payment within 7 days is appreciated, by bank transfer using the card details or in cash. No payment is collected through this website.

Changes and cancellation

Please contact us as soon as possible to change or cancel a visit. Where statutory cancellation rights apply to a distance or off-premises service contract, you normally have 14 days from the day after the contract is made to cancel without giving a reason. To cancel, email us with your name, booking details and a clear statement that you wish to cancel.

If you expressly request work during that period, you may need to pay proportionately for work supplied before cancellation. The right to cancel ends once the service is fully performed only where you have expressly requested an early start and acknowledged that consequence. We will confirm the relevant arrangements before starting.

Questions or concerns

Please email hello@suffolkwindowcare.co.uk if you have a concern about a clean so we can investigate and put matters right as appropriate. Nothing in these terms limits your statutory consumer rights or liability that cannot lawfully be excluded.